💬 We’re Here to Help
We want your experience with MinuteShark to be seamless, and easy-breasy. If you ever run into a problem, have a question, or need clarification on a feature, we’re here to help.
Here are the best ways to get in touch with the MinuteShark team:
1. Quickest Way: The In-App Help Button
For the fastest response, use the built-in support tool: look for the Help button located in the main side menu navigation within the MinuteShark application.
2. Standard Support: Email
You can always reach out to us directly via email for any support, billing, or general inquiries:
Simply send a message to info@minuteshark.com.
3. Enterprise Needs: App Customizations
For organizations with unique workflow or integration requirements, we offer custom development solutions.
What are Customizations? This includes developing features you may need, setting up specific third-party integrations (like custom CRM or ERP systems), or implementing unique security/permission requirements not available in standard roles.
If your organization requires app customizations, please use the contact form on our website to describe your needs: https://minuteshark.com/contact
4. Help Us Help You (The Support Key)
To ensure we can identify and troubleshoot your account or workspace issue as quickly as possible, it’s always helpful to send a screenshot of the Settings page when communicating with MinuteShark.
At the bottom of the Settings page, there is a unique string of characters. Sending this code helps us instantly identify the account in question.